Frequently Asked Questions
Everything you need to know about Ms Dong Yi art prints.
About the Prints
What type of paper and ink do you use?
All Ms Dong Yi art prints are produced on museum-quality archival paper using pigment-based inks for longevity and colour accuracy.
Are prints signed by the artist?
[PLACEHOLDER — to confirm with Charis if signed editions available]
What sizes are available?
Prints are available in A5 (148×210mm), A4 (210×297mm), A3 (297×420mm), and A2 (420×594mm). Custom sizes available on request.
Are these limited edition prints?
Some collections are released as limited editions with numbered certificates. Open edition prints are also available. Each product listing will indicate edition type.
Framing
What are the frames made of?
[PLACEHOLDER — specify frame material and supplier]
Are frames ready to hang?
Yes, all framed prints arrive ready to hang with hardware included.
Can I order a print and frame separately?
Yes. Select “Unframed Print” or “Framed Print” as a product variant in the shop.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard (via Stripe), PayPal, and bank transfer (Malaysia). More payment options coming soon.
Can I cancel or change my order?
Orders can be cancelled within 24 hours of purchase. Please contact us immediately at hello@msdongyi.com.
Do you offer gift wrapping?
Yes! Gift wrapping is available as an add-on at checkout.
Shipping & Delivery
Where do you ship?
We ship worldwide. Primary markets: Malaysia, Singapore, and internationally.
How are prints packaged?
Prints are rolled in acid-free tissue, inserted in rigid postal tubes or flat mailers with cardboard reinforcement to ensure safe delivery.
What if my print arrives damaged?
Please photograph the damage and email hello@msdongyi.com within 48 hours of receipt. We will arrange a replacement at no cost.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days for undamaged, unframed prints in original packaging. Custom and framed prints are non-returnable unless damaged.
Do you exchange for different sizes?
Yes, size exchanges are available within 14 days of receipt provided the print is in original condition.
Commissions
How do I request a custom piece?
Visit our Commissions page and fill in the enquiry form. We’ll respond within 3–5 business days.
How long does a commission take?
Timeline depends on complexity. Simple illustrations typically take 2–4 weeks; complex or large-scale projects may take 6–8 weeks.