Frequently Asked Questions

All prints are produced on high-quality archival paper, selected for its durability and ability to preserve the artwork’s details and tones over time.

Yes. The Ms. Dong Yi signature is printed as part of the original artwork. Each print also comes with a certificate card confirming its authenticity.

Framing is optional. The frames used are IKEA frames, as indicated in the shop section. This makes it easy for you to replace or find similar frames if needed.

Yes. Select “Unframed Print” or “Framed Print” as a product variant in the shop.

We accept PayPal for the moment. More payment options coming soon.

Orders can be cancelled within 24 hours of purchase. Please contact us immediately at charisngstudio@gmail.com.

Currently, shipping is available within West Malaysia only. We hope to expand to other regions in the future.

Prints without frames are carefully packaged in flat mailers with cardboard reinforcement to ensure safe delivery. For framed prints, the artwork is wrapped with protective bubble wrap and packed securely in a box for delivery.

All prints are checked before shipment, so we do not accept returns or exchanges for change of mind. However, if your order arrives damaged during delivery, please contact us within 48 hours of receiving your parcel with photos of the item and packaging. We will review the case and arrange a replacement if necessary.

Visit our Commissions page and fill in the enquiry form. We’ll respond within 3–5 business days.

Timeline depends on complexity. Simple illustrations typically take 2–4 weeks; complex or large-scale projects may take 6–8 weeks.